Refund policy

We strive to provide our clients with goods that are of acceptable quality for merchandise that is purchased both in store and online. When ordering from the Maryon’s Website, we strive to ensure the items ordered match the description and sample image on the Website.

EXCHANGES

You must inform Maryon’s of your intent to return the item for exchange via email within 48 hours from the date the merchandise is deemed to have been delivered to you. The item must be received by Maryon’s within a following 5 calendar days from the date that you notified Maryon’s of your intent to return the item for exchange. Proof of purchase is required.

Maryon’s is not responsible for return shipping costs.

Any items for exchange must be returned in new and unused condition with the designer dust bag, tags and box in original condition. Once we have received and reviewed the returned item/s, we will dispatch a new item, as agreed upon in written correspondence with you. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.

A store credit for the item’s same value may be offered by Maryon’s in its sole discretion where an item has been returned for exchange, but the exact item’s replacement is not available. A store credit will not be offered where any other condition of this Returns Policy is not met.

All sale item transactions are final and Maryon’s does not offer exchanges or credit notes for sale merchandise.

REFUNDS

In the event you have a problem with your merchandise, you must inform Maryon’s via email within 48 hours from the date the merchandise is deemed to have been delivered to you. The item must be received by Maryon’s within a following 5 calendar days from the date that you notified Maryon’s of your intent to return the item. Proof of purchase is required.

Upon receipt, Maryon’s will assess the item and be in communication with you via email and/or phone about your options for a repair, replacement or refund. Maryon’s do not offer refunds for a change of mind or if you found the item at an alternative price elsewhere.

A store credit for the item’s same value may be offered by Maryon’s in its sole discretion where an item has been returned for refund outside the stipulated time frames above, in communication with you. A store credit will not be offered where any other condition of this Returns Policy is not met.

ADDITIONAL TERMS

If the conditions stipulated by Maryon’s are not met, including timeframes, Maryon’s have no obligation to refund, exchange or return the merchandise to you.
Merchandise that is damaged, or soiled in transit to Maryon’s will not qualify for refund or exchange under this Returns Policy.

Maryon’s strongly recommends you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Maryon’s will not take responsibility for any undelivered merchandise.

CONTACT US

If you would like to discuss the terms your electronic purchase please notify us by email at shop@maryons.com.au within 24 hours of receiving your purchase.

Return Address: 

Shop 3, 46 James St

Fortitude Valley 
QLD 4006

AUSTRALIA
Email: shop@maryons.com.au

Phone: +61 (07) 3252 4412