Orders & Returns

We endeavour to provide the best possible experience for our clients - both in our showroom and online. Our goal is to deliver your Maryon’s selection in perfect condition, in the shortest available time frame.

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AUSTRALIA WIDE DELIVERY

For delivery within Australia, we endeavour to pack and ship your order within 1-2 working days. Your selected items will be express shipped to your location via Australia Post within the following 2-3 business days for areas within Australia Post’s express delivery network.

 Maryon’s offers free express delivery within Australia on all full priced merchandise. Sale merchandise does not qualify for free express delivery.

INTERNATIONAL DELIVERY

For International deliveries our provider is via DHL, who offer an express delivery service worldwide. 

For International deliveries to New Zealand only, we offer a flat rate of $100AUD, shipped via DHL.

For International deliveries outside New Zealand, shipping rates via DHL will be automatically calculated to apply to your shipping address at the checkout.

We endeavour to pack and ship your international order within 1-2 working days. International delivery should take approximately 3-5 working days.

Compulsory insurance will be charged to international deliveries via DHL. The DHL Shipment Insurance rate will be an additional $25AUD or 2.5% of stated shipment value (if higher).

IMPORT DUTIES & TAXES

Your merchandise may be subject to import duties, fees and taxes, which are determined once your shipment reaches your country. These costs are additional and are payable by you. You may be required to pay additional customs clearance charges. Maryon’s is not liable for, nor responsible for such import duties, fees, taxes or charges. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Maryon’s, you are responsible for the original shipping charges, duties, fees, taxes and / or customs charges incurred, and the cost of return shipping to Maryon’s.

TIMEFRAMES

While we do endeavour to provide the best service possible, all delivery timeframes are approximate. In the event that your delivery has not been made within the timeframe specified above, we will make every effort to rectify the situation with Australia Post for domestic shipping or DHL for international shipping, as soon as practically possible.

TRACKING YOUR SHIPMENT

There are multiple ways to track your shipment. Please email Maryon’s at shop@maryons.com.au and we will track the shipment for you and respond via email with the shipment status. We endeavour to respond to email correspondence within 24 hours of it being received.

Alternatively, once your order has been shipped, you will receive an email notification containing a tracking link. This email will have been sent to the email address you entered in the checkout.

RISK OF LOSS

All products purchased from the Maryon’s Website (or email / phone purchases for delivery) are transported and delivered to you by an independent carrier not affiliated with, or controlled by, Maryon’s. Title to the merchandise purchased on the Website (and by email / phone), as well as the risk of loss for such merchandise, passes to you when Maryon’s delivers the merchandise to the carrier.]

NOTES

“Working day” means a day that commercial banks are open for business in Brisbane, Australia. 

RETURNS & EXCHANGES

We strive to provide our clients with goods that are of acceptable quality for merchandise that is purchased both in store and online. When ordering from the Maryon’s Website, we strive to ensure the items ordered match the description and sample image on the Website.

EXCHANGES 

You must inform Maryon’s of your intent to return the item for exchange via email within 48 hours from the date the merchandise is deemed to have been delivered to you. The item must be received by Maryon’s within a following 5 calendar days from the date that you notified Maryon’s of your intent to return the item for exchange. Proof of purchase is required.

Maryon’s is not responsible for return shipping costs.

Any items for exchange must be returned in new and unused condition with the designer dust bag, tags and box in original condition. Once we have received and reviewed the returned item/s, we will dispatch a new item, as agreed upon in written correspondence with you. Approved exchanges will incur additional delivery fees, which must be paid by you in advance of dispatch of the new item.

A store credit for the item’s same value may be offered by Maryon’s in its sole discretion where an item has been returned for exchange, but the exact item’s replacement is not available. A store credit will not be offered where any other condition of this Returns Policy is not met.

All sale item transactions are final and Maryon’s does not offer exchanges or credit notes for sale merchandise.

REFUNDS

In the event you have a problem with your merchandise, you must inform Maryon’s via email within 48 hours from the date the merchandise is deemed to have been delivered to you. The item must be received by Maryon’s within a following 5 calendar days from the date that you notified Maryon’s of your intent to return the item. Proof of purchase is required.

Upon receipt, Maryon’s will assess the item and be in communication with you via email and/or phone about your options for a replacement or full refund. Any refunds will be by the same means of payment used for the original purchase. Maryon’s do not offer refunds for a change of mind or if you found the item at an alternative price elsewhere.

A store credit for the item’s same value may be offered by Maryon’s in its sole discretion where an item has been returned for refund outside the stipulated time frames above, in communication with you. A store credit will not be offered where any other condition of this Returns Policy is not met.

Maryon's does not offer refunds on sale items.

ADDITIONAL TERMS

If the conditions stipulated by Maryon’s are not met, including timeframes, Maryon’s have no obligation to refund, exchange or return the merchandise to you.

Merchandise that is damaged, or soiled in transit to Maryon’s will not qualify for refund or exchange under this Returns Policy.

Maryon’s strongly recommends you return your item by registered mail such as FASTWAY Couriers or Express Post or registered courier (such as Fedex, UPS, DHL or TNT), so your package can be tracked. Maryon’s will not take responsibility for any undelivered merchandise.

CONTACT US

If you would like to discuss the terms your electronic purchase please notify us by email at shop@maryons.com.au within 24 hours of receiving your purchase.

RETURN ADDRESS:

3/46 James Street,
Fortitude Valley
Brisbane QLD
Australia 4006

EMAIL: shop@maryons.com.au
PHONE: (07) 3252 4412

IN BOUTIQUE POLICY

EXCHANGE

Any items for exchange must be returned in new and unused condition with the designer bag, tags and box in original condition. Goods may be returned for exchange within seven days of purchase and must be accompanied by the original proof of purchase.

CREDIT NOTES

A store credit for the exchange item’s same value may be offered by Maryon’s in its sole discretion where an item has been returned for exchange, but the exact item’s replacement is not available. A store credit will not be offered where any other condition of this In Boutique Policy is not met. Credit notes provided on exchange for returned goods must be used within twelve months of issue.

REFUNDS

Refunds will not be granted for change of mind, incorrect choice of size, colour or style or if you found an alternative price elsewhere. Maryon’s will assess the item and communicate with you your options for a repair, replacement or refund. Refunds will only be given against goods with an apparent manufacturing fault deemed solely by the relevant manufacturer and will be subject to proof of purchase. Any refunds will be by the same means of payment used for the original purchase. Maryon's does not offer refunds on sale items.

LAYBY CONDITIONS

Layby require a 25% deposit of the total balance and must be finalised within six weeks of the original deposit date. If the holding deposit exceeds this six week time period, the item/s will be returned to stock and the deposit amount will not be refunded. We do not offer refunds, returns or exchanges on layby deposit items.